43 Blackberry Drive Residence:
(987) 654-1230
Chicago, IL 12345 E-mail:
jamesr@aol.com
SENIOR INFORMATION TECHNOLOGY / BUSINESS EXECUTIVE
Strategic
& Creative Thinker with a Global Perspective
Background
in High-Tech / Multinational Corporations
Ability
to make tough choices affecting fate of organizations
ð
Talented,
value-driven professional offering 10 years of experience in software
development, product development, and global telecommunications.
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Verifiable
record of accomplishment in increasing performance through dynamic leadership,
strategic planning, process design, technology innovation and change
management.
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Excel
in guiding team of developers and analysts to provide solutions that deliver
greatest business value. Equally adept in capitalizing on interpersonal and
technology skills to create unique blend of innovative solutions and products
while pushing creative envelope. Thrive on opportunities to drive people,
processes, and technology.
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Offer
international experience; have routinely traveled to remote locations
throughout the world to work with marketing and product management teams.
International projects include England, India, Singapore, Thailand, Canada, and
France.
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Possess
passion for high-tech business solutions. Experience in LAN/WAN technologies,
global telecommunication infrastructures, equipment and protocols for voice and
data systems, local telecommunication exchange carriers, software development,
Internet solutions and enhanced communication services such as speech
recognition products, applications development, transport and networking
protocols and physical and data layer architectures.
CAREER
TRACK
Tackled monumental challenges with near-impossible
deadlines and turned around previously unsuccessful projects. Recognized as
driving force within company hierarchy.
Promoted
based on the ability to deliver results, and the business acumen combined with
innovative thinking approach to lead revolutionary electronic bonding
initiative, launch and steer division towards profitability. Services focus on
enterprise solutions for business to consumer telecommunications transactions;
services include ISP services, calling cards, local and long-distance phone
service, and unified messaging and speech applications. Currently transitioning
into role of Product Innovation Development and will assume speech product
design and development endeavors.
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Led
a 35-member software engineering team, leveraging relationships with various
business groups, providing business owners with change management to adopt
current process to new technology delivered from gateway system. Technology
implementation allowed for visible presence in 30 states. Managed resource
budget of $4 million.
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Played
key role in growing client base to 400,000 yielding annual revenues of $400
million in 2 years. Key product enhanced residential communication package
bundling innovative local and long-distance phone service with value added
features including web-based access to voicemail, speech recognition, and free
unlimited long distance.
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Developed revolutionary products.
1)
Web-based
access to home telephone configuration and messaging with ability to change
features on-line or via telephone keypad.
2)
Designed
and developed product integrating voice recognition into home systems via Voice
User Interface and Voice Extensible Mark-up Language (now in beta mode).
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Introduced
Operational Support System (OSS)
providing least cost of ownership and support that was rapidly deployed to 200+
end-users in 2 cities.
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Guided
team charged with developing CTI
(Computer Telephony Integration) technology and IVR (Interactive Voice
Response) applications that enhanced customer care, slashed customer churn and
lowered ownership costs. Participated in customer relationship management
initiatives to handle rapid growth of customers and customer care calls.
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Established
robust change management processes that achieved $1 million in annual cost
savings.
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Piloted
product development and supported strategic direction for product innovation.
Drove technological, cultural, and organizational challenges during period of
explosive growth as company added 10,000+ customers each month.
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Collaborated
with executive management, customers, marketing, customer care, enterprise
control and development staff to facilitate development process on requirements
and analysis. Led seamless change processes throughout organization and during
product enhancements.
ð Expanded product lines to include ISP services, calling cards, local and long-distance phone service,
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Unified
messaging and speech applications.
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Brought
on board to spearhead XXX Business Networks and champion various XXX turnkey
business projects. Tackled major project and developed customer billing plan as
company-neared launch of nationwide calling card application.
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Selected
vendor and integrated third-party billing and rating engine into suite of
services. After successfully launching Operational Support System (OSS),
embarked upon new projects including conversions, fraud control, building
operational teams, and business processes.
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Took
over troubled billing operations for Houston area growing to 80,000 customers.
Collaborated with vendor and development team. Billing grew from 0 to over $1.5 million in monthly billing within 4
months post-product launch.
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Directed
start-up Research and Development Department with emphasis on training global
sales and engineering teams.
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Collaborated
implementation and service support organizations to strengthen customer
solutions.
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Provided
pre-sales technical support to 270 worldwide customers. Spent significant time
traveling to client sites as well as Paris and London to meet with Engineering
teams and Voice Operations and Marketing teams.
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Highly involved in 200+ projects for global
voice solutions, and in capturing several key clients.
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Guided
team providing engineering support to global field sales / engineering teams via traffic engineering,
equipment sizing and customized solutions for international networks, contact
centers and automated call distribution systems for global voice and integrated
voice and data solutions based on existing equipment, international protocols,
local regulations and technology environments.
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Acted as technical liaison between
engineering team and sales, marketing, product management and systems engineers
worldwide when company
entered global voice
solution and network
market. Conducted scores of
global training seminars
in concert with
Marketing Department. Authored
and modified seminars based on region.s business and technological
climates (i.e. Asia, Europe).
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Presented on-site customer presentations to
multinational corporations. Traveled with local sales teams (Europe, Asia, Americas)
to meet with MIS Departments and CIOs. Collaborated with sales, engineering and
support teams to develop sellable solutions.
EDUCATION
Bachelor of Science
(Engineering), Texas A&M
Emphasis: Instrumentation,
Electronics, and Communications
M S in Organizational
Behavior (Industrial Psychology)
University of Hartford
Graduate School of Business